Customer Relationship Management (CRM)

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Why ALAI CRM ?

CRM helps to empowers your sales, marketing and customer support. With our completely unified interface, the platform enables businesses to get a complete visibility on every customer interaction. The unified interface, admin panel, setup, search, and provisioning comes as one of its kind in the industry to help businesses deliver exceptional customer experiences to your customer.

Benefit of CRM

● Create effective email campaigns to reach and interact with your customer.
● Proactively chat with your website visitors and convert them into potential customer.
● Create, schedule and deliver your social media content where your audiences are most likely to engage.
● Manage your sales pipeline, spot opportunities, increase win rates and grow your business.
● Provide unmatched customer service across multiple channels, languages and time zones.
● Plan, track and collaborate on client deliverables using our project management tools.
● Gain data-driven insights on your sales performance with smart dashboards and KPIs.
● Gather opinions, analyze results and discover better ways to exceed customer expectations.

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Sales Force Automation

  • Lead Management
  • Deal Management
  • Contact Management
  • Workflow Automation

Analytics

  • Reports
  • Analytical Components
  • Capabilities


Predictive Sales and Intelligence

  • Lead & Deal Prediction
  • Zia Voice
  • Macro Suggestions

Process Management

  • Sales Process Builder
  • Processing Rules
  • Review Process


Sales Enablement

  • Quotes and Finance
  • Partner Portals
  • Calendar
  • G-Suite and Office 365

Customization

  • Layouts
  • Custom Components
  • Views and Filters
  • Global Selling

Omnichannel

  • Email
  • Telephony
  • Social
  • Customer portals

Performance Management

  • Forecasting
  • Territory Management
  • Gamification

Marketing Automation

  • Customer Segmentation
  • Lead Nurturing
  • Google Ads Integration
  • Event Management